Scientific paper ID 821 : 2013/3

Processes are central to any organization. They do not just describe how tasks should be runned, but also in what order, by whom as well as who is responsible for their co-ordination. They are so important to the business, that the way they are defined, visualized and managed in practice determines how successful the organization will be. The implementation of software process management facilitates the adoption of internationally recognized standards, promotes the integration of new employees to internal company culture and increases the value of the organization. This step creates the conditions for faster growth, clearly defining the business processes and removing barriers to the classification of the activities. The quality of education as a key figures in each university and directly depends on the management system. The implementation of measures related to construction and development of standards and procedures for quality control will lead to increased quality of activities inherent in University of Transport (VTU). Despite the present concrete results in the development of management systems in the University, established information systems serving primary and secondary processes in the activity observed fragmentation and lack of coherence in their work. This sometimes creates a sense of chaos in the process flow.

The paper presents the idea of implementing a system of Enterprise resource planning (ERP) in the University and possible challenges.