СКАЛИ ЗА ИЗМЕРВАНЕ НА УДОВЛЕТВОРЕНОСТТА ОТ РАБОТАТА НА СЛУЖИТЕЛИТЕ

Ирина Янчовска

Научен доклад ID 2198 : 2022/4

СКАЛИ ЗА ИЗМЕРВАНЕ НА УДОВЛЕТВОРЕНОСТТА ОТ РАБОТАТА НА СЛУЖИТЕЛИТЕ

Ирина Янчовска

Тъй като съществуват множество скали за измерване на удовлетвореността на служителите, съдържащи разнообразни поведенчески, когнитивни и афективни измерители, целта на настоящата статия е да представи обзор на различни инструменти, подреждайки ги в три отделни категории – глобални, композитни и фасетни скали. В допълнение, проучването има за цел да идентифицира факторите на удовлетвореност, които най-често се използват във фасетните скали.

Изборът на скали ще бъде направен посредством подробен обзор на литературата и анализ на множество емпирични проучвания, които изследват удовлетвореността на служителите в различен изследователски, индустриален и културен контекст. Идентификацията на най-често използваните фактори на влияние ще се осъществи с помощта на сравнителен анализ.

В резултат на литературния обзор са набелязани 25 глобални и 36 фасетни скали. Факторите, които най-често се използват във фасетните скали са 1) възнаграждение, 2) взаимоотношения с ръководителя, 3) взаимоотношения с колегите, 4) възможности за израстване и 5) естество на работата.

Поради своята популярност и значение за поведението на служителите и благосъстоянието на компаниите, удовлетвореността от работата е обект на изследване от почти столетие. Настоящият обзор може да послужи като полезно практическо ръководство и обобщение на начините за измерване на удовлетвореност и да подобри разбирането на съставните фактори на тази сложна величина.

• Презареди статията • Open/Download as PDF

job satisfaction job satisfaction scales job satisfaction measuresjob satisfaction job satisfaction scales job satisfaction measuresИрина Янчовска

BIBLIOGRAPHY

[1] Locke, E. A. The nature and causes of job satisfaction. In: Handbook of Industrial and Organizational Psychology, 1976, 1300 p.

[2] Fernández-Muñoz, J. J., Topa, G. Older workers and affective job satisfaction: Gender invariance in Spain. In: Frontiers in Psychology, 2018, Vol. 9.

[3] Dolbier, C. L., et al. Reliability and validity of a single-item measure of job satisfaction. In: American Journal of Health Promotion, 2005, Vol. 19, N 3.

[4] Oshagbemi, T. Overall job satisfaction: How good are single versus multiple-item measures? In: Journal of Managerial Psychology, 1999, Vol. 14, N 5.

[5] Ironson, G. H., et al. Construction of a Job in General scale: A comparison of global, composite, and specific measures. In: Journal of Applied Psychology, 1989, Vol. 74, N 2.

[6] Thompson, E. R., Phua, F. T. T. A Brief Index of Affective Job Satisfaction. In: Group and Organization Management, 2012, Vol. 37, N 3.

[7] Yanchovska, I. The relationship between job satisfaction and individual performance of IT employees. In: Proceedings of CBU in Economics and Business, 2021, Vol. 2.

[8] Davidkov, Ts. Izsledvaniya vurhu kulturite: Kulturni orientiri na upravlenieto. Sofia: Sofia University St. Kliment Ohridski, 2019.

[9] Törnroos, M., Jokela, M., Hakulinen, C. The relationship between personality and job satisfaction across occupations. In: Personality and Individual Differences, 2019, Vol. 145.

[10] Andrews, F., Withey, S. Social indicators of well-being. Boston: Springer, 1976.

[11] Hofstede, G. Culture’s Consequences. Beverly Hills: Sage Publications, 1980.

[12] Wanous, J. P., Lawler E. E. Measurement and meaning of job satisfaction. In: Journal of Applied Psychology, 1972, Vol. 56, N 2.

[13] Nielsen, I., Smyth, R. Job satisfaction and response to incentives among China’s urban workforce. In: Journal of Socio-Economics, 2008, Vol. 37, N 5.

[14] Gittell, J. H., et al. Impact of relational coordination on job satisfaction and quality outcomes: A study of nursing homes. In: Human Resource Management Journal, 2008, Vol. 18, N 2.

[15] Lange, T. Job satisfaction and self-employment: Autonomy or personality? In: Small Business Economics, 2012, Vol. 38, N 2.

[16] Holland, P., et al. Employee voice and job satisfaction in Australia: The centrality of direct voice. In: Human Resource Management, 2011, Vol. 50, N 1.

[17] Bednarska, M. A., Szczyt, M. Variations in job satisfaction in service industries: comparative international analysis. In: Foresight, 2015, Vol. 17, N 6.

[18] Alegre, I., Mas-Machuca, M., Berbegal-Mirabent J. Antecedents of employee job satisfaction: Do they matter? In: Journal of Business Research, 2016, Vol. 69, N 4.

[19] Erro-Garcés, A., Ferreira, S. Do better workplace environmental conditions improve job satisfaction? In: Journal of Cleaner Production, 2019, Vol. 219.

[20] Nie, P., Ding, L., Sousa-Poza, A. What Chinese workers value: An analysis of job satisfaction, job expectations, and labour turnover in China. In: Prague Economic Papers, 2020, Vol. 29, N 1.

[21] Brayfield, A. H., Rothe, H. F. An index of job satisfaction, In: Journal of Applied Psychology, 1951, Vol. 35, N 5.

[22] Judge, T. A., Bono, J. E., Locke, E. A. Personality and job satisfaction: The mediating role of job characteristics. In: Journal of Applied Psychology, 2000, Vol. 85, N 2.

[23] Cammann, C., et al. Michigan Organizational Assessment Questionnaire. In: Assessing organizational change: A guide to methods, measures, and practices. New York: Wiley-Interscience, 1983.

[24] Macdonald, S., MacIntyre, P. The generic job satisfaction scale: Scale development and its correlates. In: Employee Assistance Quarterly, 1997, Vol. 13, N 2.

[25] Russell, S. S., et al. Shorter can also be better: The abridged job in general scale. In: Educational and Psychological Measurement, 2004, Vol. 64, N 5.

[26] Neto, F., Fonseca, A. C. M. The Satisfaction with Job Life Scale Among Immigrants. In: Psychological Studies, 2018, Vol. 63, N 3.

[27] Faragher, E. B., Cass, M., Cooper, C. L. The relationship between job satisfaction and health: A meta-analysis. In: Occupational and Environmental Medicine, 2005, Vol. 62, N 2.

[28] Scarpello, V., Campbell, J. P. Job satisfaction: Are all the parts there? In: Personnel Psychology, 1983, Vol. 36, N 3.

[29] Fu, W., Deshpande, S. P., Zhao, X. The impact of ethical behavior and facets of job satisfaction on organizational commitment of Chinese employees. In: Journal of Business Ethics, 2011, Vol. 104, N 4.

[30] Warr, P. Searching for happiness at work. In: Psychologist, 2007, Vol. 20, N 12.

[31] Korsakienė, R., et al. Factors driving turnover and retention of information technology professionals. In: Journal of Business Economics and Management, 2015, Vol. 16, N 1.

[32] Weiss, D. J., et al. Manual for the Minnesota Satisfaction Questionnaire. In: Manual for the Minnesota Satisfaction Survey, 1967.

[33] Spector, P. E. Measurement of human service staff satisfaction: Development of the Job Satisfaction Survey. In: American Journal of Community Psychology, 1985, Vol. 13, N 6.

[34] Spector, P. E. Job Satisfaction Survey 2. In: Industrial and organizational psychology

[online]. PaulSpector.com. 2020.

[Viewed 21.01.2022]. Available from: https://paulspector.com/assessments/job-sat...

[35] Smith, P. C., Kendall, L. M., Hulin, C. L. Measurement of satisfaction in work and retirement. Raud McNally, 1969.

[36] Cellucci, A. J., DeVries, D. L. Measuring managerial satisfaction: a manual for the MJSQ. Greensboro: Center for Creative Leadership, 1978.

[37] Vitell, S. J., Davis, D. L. The relationship between ethics and job satisfaction: An empirical investigation. In: Journal of Business Ethics, 1990, Vol. 9, N 6.

[38] Makin, P., Cooper, G., Cox, C. Organizacje a kontrakt psychologiczny. Zarządzanie ludźmi w organizacji. Warszawa: Wydawnictwo Naukowe PWN, 2000.

[39] Siqueira, M. M. M. Escala de Satisfação no Trabalho – EST. Porto Alegre: Artmed, 2008.

[40] Yuzuk, R. The assessment of employee morale: A comparison of two measures. Ohio: Ohio State University, 1961.

[41] Cross, D. The Worker Opinion Survey: A measure of shop-floor satisfaction. In: Occupational Psychology, 1973, Vol. 47, N 3–4.

[42] Churchill, G. A., Ford, N. M., Walker, O. C. Measuring the job satisfaction of industrial salesmen. In: Journal of Marketing Research, 1974, Vol. 11, N 3.

[43] Hackman, J. R., Oldham, G. R. Development of the Job Diagnostic Survey. In: Journal of Applied Psychology, 1975, Vol. 60, N 2.

[44] Khaleque, A., Rahman, M. A. Perceived importance of job facets and overall job satisfaction of industrial workers. In: Human Relations, 1987, Vol. 40, N 7.

[45] ISSP: Work Orientations. International Social Survey Programme. In: Leibniz Institute for the Social Sciences

[online]. Gesis.org.

[Viewed 23.03.2022]. Available from: https://www.gesis.org/en/issp/modules/issp-...

[46] University of Essex. Institute for Social and Economic Research. British Household Panel Survey: Waves 1-18

[data collection]. 2018. http://doi.org/10.5255/UKDA-SN-5151-2

[47] Traynor, M., Wade, B. The development of a measure of job satisfaction for use in monitoring the morale of community nurses in four trusts. In: Journal of Advanced Nursing, 1993, Vol. 18.

[48] Lloyd, S., et al. Development of the emergency physician job satisfaction measurement instrument. In: American Journal of Emergency Medicine, 1994, Vol. 12, N 1.

[49] Gaertner, S. Structural determinants of job satisfaction and organizational commitment in turnover models. In: Human Resource Management Review, 1999, Vol. 9, N 4.

[50] Sousa-Poza, A., Sousa-Poza, A. A. Well-being at work: A cross-national analysis of the levels and determinants of job satisfaction. In: Journal of Socio-Economics, 2000, Vol. 29.

[51] Forbringer, L. R. Overview of the Gallup Organization’s Q-12 Survey. O.E. Solutions Inc, 2002.

[52] Melnik, G., Maurer, F. Comparative analysis of job satisfaction in agile and non-agile software development teams. In: Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), 2006, Vol. 4044.

[53] Riaz, A., Ramay, M. Antecedents of job satisfaction: A study of telecom sector. In: Perspectives of Innovations, Economics and Business, 2010, Vol. 4.

[54] Bajcar, B., et al. Satysfakcja z pracy w zawodach z misją społeczną: psychologiczne uwarunkowania. Gdańsk: Gdańskie Wydawnictwo Psychologiczne, 2011.

[55] Ling, F. Y. Y., Loo, C. M. C. Characteristics of jobs and jobholders that affect job satisfaction and work performance of project managers. In: Journal of Management in Engineering, 2015, Vol. 31, N 3.

[56] Hersch, J., Xiao, J. Sex, race, and job satisfaction among highly educated workers. In: Southern Economic Journal,2016, Vol. 83, N 1.

[57] Crespi-Vallbona, M., Mascarilla-Miró, O. Job satisfaction. The case of information technology (IT) professionals in Spain. In: UCJC Business and Society Review, 2018, Vol. 15.

[58] Al-Shammari, E. T. Investigation of factors affecting employee satisfaction of IT sector. In: International Journal of Advanced Computer Science and Applications, 2021, Vol. 12.