Scientific paper ID 2165 : 2021/4
ASPECTS OF QUALITY MANAGEMENT OF RAILWAY TRANSPORT SERVICES

Diana Dragieva

Transport is studied from the standpoint of a systematic approach. This implies considering transport as a large and complex system. This approach allows for extensive use of the achievements of modern science. Increasing the efficiency of management and the overall functioning of transport systems in modern conditions is impossible without in-depth theoretical and practical knowledge. One of the main tasks to be solved at the present stage is the complex disclosure of the problematic situation in the large economic systems. In today”s economy more and more often used terms such as ”total quality” or ”organizational excellence”. This trend is expressed by many organizations around the world, and in recent years in Bulgaria, which build their structure and management in such a way as to meet the challenges posed by the modern market, and which are expressed in the concept of ”quality”. Developing a methodological model and methodology for risk management, taking into account the specificities of the studied system would contribute to the improvement of risk management in the railway system of the Republic of Bulgaria.


железопътен транспорт риск качество безопасностrail transport risk quality safetyDiana Dragieva

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