|
Научный доклад ID 2632 : 2024/2
ОЦЕНКА НА УСПЕХА НА СОФТУЕРНИТЕ ПРОЕКТИ: ОПРЕДЕЛЯНЕ, МЕТРИКА И ВЪЗПРИЯТИЯ НА ПРАКТИКУВАЩИTE И ЗАИНТЕРЕСОВАНИТЕ СТРАНИ
Ясер Хаж Йосеф, Габриела Пенева Когато един софтуерен проект постигне успех, това със сигурност не е защо¬то не е преминал през проблеми, а главно защото тези проблеми са били преодолени. Успехът е възприятие и възприятията варират в зависимост от гледната точка на практикуващите и заинтересованите страни, работата, практиките, организацион¬ната култура и целите. Възприятията на практиците и заинтересованите страни за успеха на проекта варират във времето и се влияят от политиката на проекта, окол¬ната среда, техническите и управленски съображения, сътрудничеството с клиентите и мотивацията и оценката на доставчика на услуги. Мотивацията не се състои само в заплатата, тъй като тя, наред с другото, включва и избягване на притискането и непрекъснатото „преследване“, предоставяне на разумна свобода на практикуващите и полагане на добри грижи за условията на труд, заедно с осигуряване на приемливи нива на стрес и демонстриране на перспективи за професионално израстване.
Възприятия на заинтересованите страни успех на софтуерни проекти KPI проучване на клиентитеStakeholders Perceptions Software Projects Success KPI Customer Intelligence.Ясер Хаж Йосеф Габриела Пенева BIBLIOGRAPHY [1]. Baccarini, D. (1999). The Logical Framework Method for Defining Project Success. Project Management Journal, 30(4), 25–32. https://doi.org/10.1177/875697289903000405 ... [2]. DeLone, W. H., & McLean, E. R. (1992). Information Systems Success: The Quest for the Dependent Variable. Information Systems Research, 3(1), 60–95. [3]. CIO50 2022 6 Farhoud Salimi, eHealth NSW. (n.d.). CIO. https://www2.cio.com.au/article/702558/cio5... [4]. Procaccino, J. D., Verner, J. M., Shelfer, K. M., & Gefen, D. (2005). What do software practitioners really think about project success: an exploratory study. Journal of Systems and Software, 78(2), 194–203. https://doi.org/10.1016/j.jss.2004.12.011 [5]. Hagebakken, G., Olsen, T. H., & Solstad, E. (2020). Success or failure? Making sense of outcomes in a public sector change project. Journal of Management & Organization, 1–17. https://doi.org/10.1017/jmo.2020.19 [6]. Linberg, K. R. (1999). Software developer perceptions about software project failure: a case study. Journal of Systems and Software, 49(2-3), 177–192. https://doi.org/10.1016/s0164-1212(99)00094... [7]. Petter, S., DeLone, W., & McLean, E. (2008). Measuring information systems success: models, dimensions, measures, and interrelationships. European Journal of Information Systems, 17(3), 236–263. https://doi.org/10.1057/ejis.2008.15 [8]. Bannerman, P. (2008). Defining Project Success: A Multi-Level Framework | PMI® Research Conference: Defining the Future of Project Management, Warsaw, Poland. https://www.researchgate.net/publication/24... [9]. Sulistiyani, E., & Yulianing Tyas, S. H. (2022). What is the measurement of the IT project success? Procedia Computer Science, 197, 282–289. https://doi.org/10.1016/j.procs.2021.12.142... [10]. (PDF) A Conceptual Model of Service Quality and its Implication for Future Research (SERVQUAL). (n.d.). ResearchGate. https://www.researchgate.net/publication/22... [11]. Wilson, M., & Howcroft, D. (2002). Re-conceptualising failure: social shaping meets IS research. European Journal of Information Systems, 11(4), 236–250. https://doi.org/10.1057/palgrave.ejis.30004... [12]. Customer experience in the new reality. (n.d.). https://assets.kpmg.com/content/dam/kpmg/es... [13]. Verhoef, P. C., Lemon, K. N., Parasuraman, A., Roggeveen, A., Tsiros, M., & Schlesinger, L. A. (2009). Customer Experience Creation: Determinants, Dynamics and Management Strategies. Journal of Retailing, 85(1), 31–41. https://doi.org/10.1016/j.jretai.2008.11.00... [14]. Holbrook, M. B., & Hirschman, E. C. (1982). The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun. Journal of Consumer Research, 9(2), 132–140. http://www.jstor.org/stable/2489122 [15]. Pine, B. J., & Gilmore, J. H. (1999). The Experience Economy. Boston, Mass. Harvard Business Review Press. [16]. Gentile, C., Spiller, N., & Noci, G. (2007). How to Sustain the Customer Experience: An Overview of Experience Components that Co-create Value With the Customer. European Management Journal, 25(5), 395–410. https://doi.org/10.1016/j.emj.2007.08.005 [17]. Closing the Customer Experience Gap - SPONSORED CONTENT FROM SALESFORCE. (2017, August 28). Harvard Business Review. https://hbr.org/sponsored/2017/08/closing-t... [18]. A Framework for Understanding and Managing the Customer Experience. (n.d.). MSI - Marketing Science Institute. https://www.msi.org/?post_type=resources&am... [19]. McKinsey. (2023). McKinsey & Company. McKinsey & Company. https://www.mckinsey.com/ [20]. Wereda, W., & Grzybowska, M. (2016). CUSTOMER EXPERIENCE – DOES IT MATTER? Modern Management Review, 21(23). https://doi.org/10.7862/rz.2016.mmr.35 [21]. Team, T. E. (2019, July 19). What is customer experience? 20 customer experience terms, definitions, and resources. Delighted. https://delighted.com/blog/what-is-customer... [22]. Klaus, P. & Maklan , S. (2013) Towards a better measure of customer experience, International Journal of Market Research Vol.55 Issue 2, 2013, DOI: 10.2501/IJMR-2013-02. [23]. Jiang, J. J., & Klein, G. (1999). Supervisor Support and Career Anchor Impact on the Career Satisfaction of the Entry-Level Information Systems Professional. Journal of Management Information Systems, 16(3), 219–240. https://doi.org/10.1080/07421222.1999.11518... [24]. Klein, G., & Jiang, J. J. (2001). Seeking consonance in information systems. Journal of Systems and Software, 56(2), 195–202. https://doi.org/10.1016/s0164-1212(00)00097... [25]. Herzberg, F. (2003). One More Time: How Do You Motivate Employees? Harvard Business Review. https://hbr.org/2003/01/one-more-time-how-d... [26]. J. Daniel Couger. (1988). Motivators vs. demotivators in the IS environment. Journal of Systems Management Archive, 39(6), 36–41. https://doi.org/10.5555/47548.47555 [27]. Glass, R. L. (1999). Evolving a new theory of project success. Communications of the ACM, 42(11), 17–19. https://doi.org/10.1145/319382.319385. |