Научный доклад ID 2592 : 2024/3

With the development of computer systems, innovative services related to the increase in the quality of transport services are simultaneously being applied, where traditional business models are gradually being replaced with innovative solutions through the integration of services. In accordance with the trend of increasing the use of Internet technologies, railways must use and implement innovative transaction models for communication and mutual data exchange in business according to current restrictions, in order to consider the needs of real and potential service users. The basis consists of hardware and software components and information and communication technologies used for computer networking. Railway companies, in accordance with market ments and through the application of innovative business services, make efforts to create a positive climate for increasing all segments of service quality, as well as efficient and effective development of new communication solutions for approaching real and potential users. This paper presents a comparative analysis of the services implemented in railway companies, as well as their specificities and differences between traditional business models and innovative ones that advanced Internet technologies. The application of innovative electronic business models increases revenues and at the same time reduces expenses, creates a better image of the railway company and increases competitiveness on the transport market.