APPLICATION OF ADVANCED QUALITY MANAGEMENT TOOLS IN THE TRANSPORT SECTOR

Mariana Strenitzerova; Tatiana Corejova

Научный доклад ID 2572 : 2024/3

APPLICATION OF ADVANCED QUALITY MANAGEMENT TOOLS IN THE TRANSPORT SECTOR

Mariana Strenitzerova, Tatiana Corejova

Today´s pressure to reduce emissions, eliminate passenger car travel and the efforts of local governments and society to attract people to use urban public transport is leading by transport companies to seek the right forms of passenger motivation. Improving the quality of travel by urban public transport with innovations, such as a full-value mobile application, is an effective motivational tool to support the use of public transport in cities. The objective of this paper is to determine passengers’ ments and their satisfaction with the quality of urban public transport by application of advanced quality management tools.

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transport sector urban public transport customer requirements quality management tools CTQ method QFD method critical to quality house of qualitytransport sector urban public transport customer requirements quality management tools CTQ methodMariana Strenitzerova Tatiana Corejova

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