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Научный доклад ID 2721 : 2025/3
STRATEGIES FOR QUALITY MANAGEMENT OF SERVICES IN RAILWAY TRANSPORT
Diana Vladimirova Dragieva The systems approach is used to analyze transport, considering it as a vast and complex system. This approach allows using the achievements of modern science. Increasing the efficiency of management and the overall functioning of transport systems in modern conditions s in-depth theoretical and practical knowledge. At this point, one of the main goals is a comprehensive understanding of the problematic situation in large economic systems. In the modern economy, terms such as ”total quality” or ”organizational excellence” are increasingly common. This global trend has also been observed in Bulgaria in recent years, with organizations structuring and managing themselves to meet the challenges of the modern market, complying with the concept of quality.
risk quality of services railway transport safety management.risk quality of services railway transport safety management.Diana Vladimirova Dragieva BIBLIOGRAPHY [1] . Minkov, T., Ecological Characteristics of Transport in Bulgaria, Proceedings of Scientific Reports ”Transport in the Global Economy”, IC-UNWE, 2011, p. 82-91. [2] . Nikolov, V., ”Factors Influencing Safety in Railway Transport”, State Enterprise ”National Railway Infrastructure Company”, Sofia, Bulgaria, https://mech-ing.com/journal/Archive/2010/8... [3] . Dimitrov, D., Hadzhiev, E., Tsankov, G., ”Safety and Health at Work in Transport – Trends and Guidelines for the Development of Vocational Training”, ISSN 1312-3823, https://mtc-aj.com/library/139.pdf. [4] . National Statistical Institute (NSI) https://www.nsi.bg/ [5] . European Commission. Transport // https://ec.europa.eu/info/topics/transport_... [6] . Directive (EU) 2016/798 of the European Parliament and of the Council of 11 May 2016 on railway safety // https://eur-lex.europa.eu/legalcontent/BG/T... [7] . Railway Transport Act (promulgated SG No. 97 of 28.11.2000). |